H.R. 7971 · Passed House · Taxation

Taxpayer Experience Improvement Act

Sponsor: David Schweikert (R-AZ)

What it does

• Require the IRS to display real-time call volume, wait times, and callback availability on its public website for each phone line.
• Direct the IRS to publish monthly metrics including average and median wait times and call lengths.
• Express Congressional intent that the IRS provide callback options for calls unanswered within five minutes by 2028.
• Require the IRS to make taxpayer information accessible via website or mobile app, including filed returns, notices, refund status, and expected receipt dates.

Official summary

Taxpayer Experience Improvement Act This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information. Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system. The website also must include the longest wait time of any caller waiting to speak with an IRS representative; the estimated wait time to speak with an IRS representative; if a callback service is available or when such service is scheduled to be available; and certain monthly metrics, including the average and median wait times and call lengths. Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes. Finally, the bill requires the IRS to…

Latest action

Apr 28, 2026: Received in the Senate and Read twice and referred to the Committee on Finance.

Committee: Senate Finance